Shipping policy

Shipping Policy

Shipping Overview

At Potohar Pink Salt, we take great care in ensuring your order arrives safely and on time. All orders are packed with attention to detail, reflecting the same integrity and quality that define our products.

We currently ship to customers across North America (Canada & the United States) and selected international destinations.

Processing Time

  • Orders are typically processed within 2–3 business days after payment confirmation.

  • During peak seasons (such as Black Friday or holidays), processing may take an additional 1–2 business days.

  • You’ll receive a confirmation email once your order has been shipped, along with a tracking number.

Estimated Delivery Time

  • Canada: 5–9 business days

  • United States: 7–14 business days

  • International Orders: 10–21 business days

Delivery times may vary depending on customs clearance, local postal service efficiency, and regional conditions.

Shipping Rates

Shipping costs are calculated at checkout based on your order weight, size, and destination.
We occasionally offer free shipping promotions — keep an eye on our homepage or newsletter for updates.

Order Tracking

Once your order ships, you’ll receive an email with your tracking link.
Please allow up to 48 hours after dispatch for tracking information to update in the carrier’s system.

Customs, Duties & Taxes

For international orders, customs fees, import duties, and taxes may apply upon delivery.
These charges are determined by your local customs office and are the responsibility of the customer.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery at [support@potoharpinksalt.com] with your order number and photos (if applicable).
We’ll work swiftly to resolve the issue and ensure you receive a replacement or refund where applicable.

Ethical Packaging

In keeping with our values, all Potohar Pink Salt products are shipped using eco-conscious and recyclable packaging materials. We strive to reduce waste while ensuring the protection and integrity of every item.

Questions?

We’re here to help.
For any shipping-related questions, contact us at [support@potoharpinksalt.com] and our team will respond within 24–48 hours.